FREQUENTLY ASKED QUESTIONS

PANACEA

Orders & Turnaround

Q: What is the standard production time?
A: Our standard turnaround is 20 working days from order confirmation and artwork approval. We currently do not offer express service.
Q: Can I place a rush order?
A: No, all orders follow the 20-working-day timeline to ensure quality control at every step.

Minimum Order & Pricing

Q: What is the minimum order quantity (MOQ)?
A: You can order as few as 1 piece using our blank garments at the retail price. Bulk orders of 30 pieces or more qualify for wholesale pricing. Our wholesale discount is tiered: 30–50 pcs, 50–100 pcs, 100–300 pcs, and 300+ pcs. The exact price depends on the style and will be quoted accordingly.
Q: How do I get a quote?
A: We quote on a per-order basis. Please contact us with your artwork, selected blanks, and quantities, and we'll provide a detailed quotation.

Sampling & Design

Q: Do you offer sampling? How long does it take?
A: Yes, we can make samples. The sampling timeline is also 20 working days. Sampling fees vary by style and will be discussed individually. The minimum production quantity after sampling is 100 pieces.
Q: I don't have a design file. Can you help?
A: Absolutely. We offer design services. A design fee will be charged, but if your production order reaches 100 pieces or more, the design fee is completely waived.

Artwork & Files

Q: What file formats do you accept?
A: Please send AI, PDF, PNG (transparent background), PSD, or ZIP. We recommend 300 DPI resolution. We do NOT accept JPG files due to background and quality issues.
Q: How do I send large files?
A: For large files, you can share via Google Drive or send directly to our email: raisestudiotw@gmail.com.

Blanks & Garments

Q: Can I use your blank garments?
A: Yes! Browse our website homepage to see all available blank styles. You can choose any item and we'll print your artwork on it.
Q: Can I send my own garments for printing?
A: Definitely. You're welcome to ship your own garments to us, and we'll print them according to your specifications.

Techniques & Trims

Q: What printing and finishing techniques do you offer?
A: We specialize in digital printing (DTG), but also offer screen printing, puff printing, DTF, rhinestone/strass, silicone, fabric printing, embossing, and jacquard/knit. Additionally, we provide washing services (enzyme, stone, snow, whisker, salt wash) and a full range of trims (labels, tags, buttons, zippers, etc.).
Q: Do you provide trims and accessories?
A: We offer basic unbranded trims. If you need custom trims, you can send them to us and we'll attach them. The cost depends on the specific requirements — just contact us for a chat.

Payment & Shipping

Q: What payment methods do you accept?
A: We accept PayPal, VISA, Mastercard, UnionPay, LINE Pay, and JCB.
Q: What are your payment terms?
A: For orders under 100 pieces, full payment is required upfront. For orders over 100 pieces, a 50% deposit is required to start production, with the remaining 50% due before shipment.
Q: Do you ship worldwide?
A: Yes, we ship to most countries. Shipping costs are calculated at the time of dispatch and borne by the buyer.

Quality & After-Sales

Q: What if there are defective items?
A: We will replace defective pieces. Please note we operate with a standard 10% tolerance for minor variations inherent to the printing and garment production process.
Q: What if my order arrives with a problem?
A: Please contact us immediately. We'll assess the issue and arrange replacements for the affected items, respecting the 10% tolerance mentioned above.

About PANACEA

Q: Who are you and where are you located?
A: We are PANACEA, a garment studio based in Guangzhou, China. We specialize in one-stop garment solutions — from digital printing to full production, washing, and trims.
Q: How can I contact you?
📧 Email: raisestudiotw@gmail.com
📱 WhatsApp: (coming soon)
📷 Instagram: @https://www.instagram.com/panacea_garment

Still have questions? We're here to help.